Yes, I just said that headline in my best, squeaky Veruca Salt spoiled-brat voice.
Saima Ahmad, a 20-year-old London legal student, loves KitKat chocolate bars. One day, she purchased a pack of the crunchy, chocolate treats and snacked on one of the bars.
There was no crunch.
She bit into another bar.
Because this pack of KitKats had no crunchy wafer enrobed in the sweet chocolate.
And that made Saima Ahmad very upset.
This is from the letter that she wrote to the candy company.
The truth of the matter is; manufacturers owe a duty of care to consumers.
The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.
As a result, I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.
The loss I have suffered is of monetary and emotional significance.
I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy.
I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control – it appears you need me more than I need you.
Oh well now.
Granted, there are incidents where food products are sold that don’t contain what they’re supposed to contain. McDonald’s, for example, recently apologized when it was discovered that some of their new mozzarella sticks contained a center that was devoid of mozzarella cheese. And I remember, as a kid, purchasing a package of Archway apple-flavored cookies in which the ingredients listed 27 different items… none of them being apples.
But hey… does a manufacturer’s error denote someone to receive free chocolate for a year? This doesn’t sound like a law student arguing a tort case. It sounds more like a legal battle from this courtroom.
Look, I get it. She received defective KitKats. Contact Nestle directly and they’ll probably send you some replacement bars.
But a lifetime supply of KitKats?
In my opinion, in the words of KitKat candy bars in America…
I say gimme a break.